Ladies and gentlemen, that is the sound of me beating a dead horse.
I don’t want to do it any more than you probably want me to do it. But it must be done. These issues persist so I feel compelled to
vent my anger bring these on-going issues to light. What am I talking about? Which dead horse am I beating? It is none other than…
…wait for it…
…email etiquette. <cue large sigh>
Yes, we are once again (and still) discussing the rights and wrongs, the dos and don’ts, the ins and outs of email etiquette. Keep in mind that this diatribe is geared towards a business audience (if you use Outlook, this means YOU). Like all things, the rules can be bent with friends and certain relations. So without further ado I bring you my latest woes and recommendations for the betterment of all geek-kind.
- STOP WRITING ENTIRE SENTENCES IN ALL CAPS! NOW! See what I did there? Wasn’t fun, was it? It’s not any more enjoyable when the subject line of every email I receive from you IS IN ALL CAPS. Doesn’t make me answer any faster either. In fact, due to the involuntary wince that occurs every time I see your email I avoid it. So stop.
- Please write a subject line that tells me something about why you are contacting me. Blank subject lines, or things like “hey” or “Help!” or “marketing question” tell me nothing and once again do not inspire me to jump to your aid (okay, the “help!” one would–if I didn’t have half a dozen others just like it sitting in my Inbox). Help me help you: be descriptive in your subject line.
- Consider your recipient’s point of view. This where the “rational communicator” in me really comes out. It doesn’t matter what you intended (“I didn’t mean for it to come across that way.”). What matters is how your reader will interpret it. The point of email is to communicate and communication is a two-way street. Otherwise you’re just, um, blogging. BONUS TIP: If you get called out because someone took something the wrong way, just apologize for the misunderstanding and…stop. No excuses, or reasons, or defenses. You’re done at the apology. Move on.
Whew! That felt good. Now I can step off my soap box, stop beating this dead horse, <insert additional appropriate cliché here>, and continue about my life.
What email etiquette faux pas do you continue to see on a regular basis?
Image credit: AnnabelVita via Flickr
Shock of all shockers Facebook is changing their privacy and sharing options again. Normally this is the time for a collective groan. However, this time is different. I’m actually looking forward to some of the updates. The predicted changes could actually make you more secure, while being easier to use. Here’s how.
For starters, you have to actively approve tagged photos of yourself. The fun part is that your coworker (who may not be a Facebook friend) can tag photos of you from the company picnic, but you still have to approve that tagging before it goes live. And if it is a very, ahem, unflattering photo you can send a note directly through the system to request that the photo be taken down altogether.
Another cool feature seems like it was inspired by Google+. Sharing things on your Wall with certain will now be simpler with “public,” “friends, and “other” sections. It is similar to Google’s Circles concept where you can categorize contacts to your heart’s desire and then share information to those circles as you see fit. Google still comes out ahead on the ease of setting up these circles/groups/cliques/whatever, but it’s nice to see this option simplified.
Similar to being able to assign a Wall post to a particular group is being able to edit every piece of your profile right there on your profile page. Right on your page, without having to traipse through a number of confusing menus, you’ll be given the option to make each section viewable to a large or select crowd.
These aren’t the only features I like, but they are at the top of the list. What I can say is that nothing on the list of changes made me cringe. While some things I will use more than others, they are all changes for the better.
So if you’re a grandmother who only logs into Facebook to see photos of her grandbabies or if your life is a wide open book and you don’t care who sees anything you say then many of these changes will not be significant for you. But if you fall somewhere in the middle like me then there are some definite improvements here. These changes are beginning to roll out as of today, so if you see it check it out and let me know what you think!
Check out these additional resources for excellent information, screen shots and analysis on the changes:
Image credit: lawtonchiles via Flickr
The quick response (“QR”) code is just hitting its stride now. I admit that I was not an early adopter and had to be convinced of the value of these odd, square bar codes popping up everywhere in the U.S. (they’ve been in Japan for a while). You’ve probably seen one and wondered why on Earth anyone would put a weird thing like that on a sign or flyer. Well here’s why: a QR code provides a cheap and easy way to–among other things–get consumers to a specific webpage.
The Beauty of QR codes
So what? Isn’t that what the “www” address is for? Well, sure. But what if that www address isn’t so neat and tidy? For example, let’s say the local Islands* restaurant wants to send out a postcard that directs people to info on their specific location.
They could do it with this web address: http://www.islandsrestaurants.com/locations/info.aspx?l=5&r=26
Not so easy to remember or type into a computer, eh?
Or they could put one of these:
QR Code for info on local Islands restaurant
For those of us with a smartphone who have downloaded a QR code reader app, this code, once scanned, will take you directly to the address listed above (http://www.islandsrestaurants.com/locations/info.aspx?l=5&r=26). Aside from the initial download of the app (not a barrier for most of us) it’s a much easier way to get people to complicated and hard to remember (and therefore easy to forget) web addresses. But this is a very simple example. QR codes can do much more than access a website. Sending a text message or email or transferring someone’s contact info to your phone and downloading files are also possible . For a complete QR code primer check this out.
New Kid on the Block: NFC
Just when QR codes thought they had things locked up a younger, hotter model emerged. Near Field Communication (NFC) serves many of the same functions without the hassle of having to scan a code. If you come across a sign/business card/promo item embedded with a NFC chip AND your phone has an embedded NFC scanner then just wave one next to the other and voila! Information downloaded, webpage opened, bill paid, etc. But that’s a lot of ifs that only a handful of companies have control over. And that’s why QR codes will continue to serve an important function.
QR Codes are Egalitarian
I make two big assumptions for my next argument: you have a web-enabled smartphone and you have Internet access outside of your phone. If you don’t have these things then this blog post is entirely academic for you and you’re not my target audience anyway. Why are you here? (KIDDING! Hi, Dad!)
So given my aforementioned assumptions, QR codes are egalitarian because ANYONE can download a QR code reader to their phone and ANYONE can go online and create QR code for free (you don’t think I paid for that example from Kaywa above, do you?). Free is worth a lot. NFC on the other hand is dependent on getting your hands on the chips in some form and in having a phone that can read them. The former is likely to start getting a lot cheaper (but that still doesn’t beat free!). The latter, if you’re in the market for a new phone, is going to get a lot easier with most major phone manufacturers working to include NFC in their phones.
NFC and QR Codes Living in Harmony
It’s true that NFC can do much more than a QR code. Securely processing payments, transferring files between phones and other slick tricks go far beyond the reaches of a simple bar code scan. NFCs are definitely the future. After all Google is going all-in with NFC. Some excellent posts on the subject are here and here.
But don’t discount the (now) underdog. Whereas with NFC you have to obtain a chip and incorporate it into your marketing collateral and POP items, with QR codes you can instantly create as many as you want and have them on a flyer and out the door in minutes. Want to promote a new web link? No problem! Just type it in and get a new, free code in seconds. They are cheap, easy and effective which means they will continue to have their place in the marketing mix for some time to come. Some great discussion around this is happening here.
Do you think there’s still a place in the marketing mix for QR codes or will they be gone in 6 months? Leave your comments below!
*This is not an endorsement, I didn’t receive anything from them for this mention, etc., etc. They just provided an easy example to prove my point.
I engage in combat every day. Combat against the onslaught of information that wages perpetual attempts to drown me. Also known as information overload, it’s an exhausting and necessary part of my existence. Whether it’s genuine CNN-style news, updates on my friends’ goings-on, or the latest blog post on the latest piece of fad technology, I feel compelled to keep up with all of it as best I can. However, some days I feel like I’m overboard without a life jacket. So what can you do?
Here are three ways I attempt to maintain a shred of sanity in the overwhelming tide of information overload.
- Limit certain activities to certain devices. I rarely check Facebook anywhere except my smartphone. Just having it open on a computer invites me to check it more often than my email (which is a whole other mess I won’t get into right now). On my phone I check it less frequently, see the latest updates, then put it away to go back to what I’m doing. It helps me focus and helps prevent me from wandering off to other sites.
- Take breaks from your electronics. Seem counter-intuitive? I get that. But like all things, taking a break means we are more focused and efficient when we return. Instead of killing time looking for news, you give the news you actually want a chance to, well, happen. I’m not talking about a week-long, device-free island retreat (then again…). I’m talking about 15, 30 or 60 minutes here and there throughout the day. This is a tough one for me during the day. But at night the time between arriving home in the evening and putting my daughter to bed is a relaxing break that helps me focus and remember what’s important.
- Make peace with the fact that you’re not going to read EVERYTHING. Many times we try to keep up with all this news, particularly those of us in communication and social media, because we don’t want to be left out. But it’s ridiculous to think that if you work hard enough you won’t miss anything. You will, it’s a fact of life. But that’s the beauty of being part of an online community. If there was something really important, you’ll see it re-tweeted and talked about on Twitter, for example. For example, I rarely watch presidential addresses. I know if something remarkable happens I will hear all about it from friends, neighbors, or CNN.
These are just a few of the coping mechanisms I employ to help me manage information overload. What strategies do you use? I’m always in the market for new, practical tips!
Image credit: ÇP via Flickr